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Privacy Policy

Last updated: September 17, 2026

Hexudao (“we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or otherwise interact with our services. By using this website, you acknowledge the practices described below.

Data Collection

We may collect personal information that you voluntarily provide to us. This may include your name, email address, telephone number, postal address, and the contents of any message or enquiry you send. For example, we may receive information when you contact us by email, telephone, or through another available communication channel.

We may also automatically collect limited technical information when you use our website. This information can include your IP address, browser type, device information, operating system, pages visited, referring website, and the date and time of access. This data is generally used in an aggregated or pseudonymised form to help us operate, secure, and improve the website.

You are not generally required to provide personal information to browse the website. However, certain information may be necessary for us to respond to your requests or provide particular services.

Use of Data

We may use collected information for the following purposes:

  • To respond to questions, enquiries, or requests sent to us;
  • To provide, maintain, and improve our website and services;
  • To communicate with you about your enquiries or relevant service matters;
  • To monitor website performance, troubleshoot technical issues, and prevent misuse;
  • To comply with applicable legal, regulatory, and contractual obligations; and
  • To protect our rights, property, users, and business operations.

Where required by applicable data-protection law, we process personal information on the basis of your consent, the performance of a contract or steps taken at your request, our legitimate interests, or compliance with a legal obligation. We do not sell your personal information. We retain information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required by law.

Cookies

Our website may use cookies and similar technologies. Cookies are small text files placed on your device that can help the website function properly, remember preferences, understand how visitors use the website, and improve performance.

Some cookies may be strictly necessary for website operation, while others may be optional analytics, functionality, or preference cookies. Where required, we will request your consent before placing non-essential cookies. You can control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social-media services such as X. These third parties operate independently and maintain their own privacy policies and terms of use. We are not responsible for the content, security, or privacy practices of external websites.

We recommend reviewing the privacy policy of every third-party website you visit. Visiting an external link may allow that provider to collect information about you in accordance with its own policies.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, secure communications, and appropriate administrative procedures.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, particularly where information is transmitted over the internet. You should take reasonable steps to protect your accounts, devices, and communications.

User Rights

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, correction of inaccurate or incomplete information, deletion of your information, restriction of processing, or receipt of your information in a portable format.

You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. You may exercise these rights by contacting us using the details below. We may need to verify your identity before completing a request.

If you believe that your data-protection rights have been infringed, you may also contact the relevant data-protection authority in your country of residence or place of the alleged violation.

Contact

If you have questions about this Privacy Policy, wish to exercise your rights, or would like information about our handling of personal data, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any revised version will be posted on this page with an updated date.